Lead generation tool for customer service
- Technologies used:
CakePHP, Node.js, C#, Flutter, Java
- Industry:
E-commerce
- Implementation type:
Solution created from scratch
- Time to implement MVP:
3 months
- Country:
Poland
Description:
Callback is a lead generation tool that facilitates contact with the customer. It increases the number of calls made from the website, improves customer service quality, collects and analyzes various data, such as traffic origin on the site, and supports marketing efforts. Leading call center companies in Poland and a telecommunications leader in Slovakia use the solution. It can be further developed as needed to add functionalities from a customer perspective.
The biggest advantage of the solution:
Direct delivery of phone numbers from customers interested in contact in the panel and very quick reach to them (15 seconds).
Value delivered to the client:
Ability to handle a significantly larger volume of phone inquiries, intuitive operation easy to implement in customer service teams, which translates into increased sales.
Let’s Contact
go@cakephp.expert
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